Australian Payments Plus
AI Experience BuilderJuly 2026 – PresentBuilding and integrating AI-first experiences and tooling for AP+ teams, products and services.
Product Designer with 10+ years of experience delivering customer-focused digital products across fintech, payments, transport, legal and healthcare. Currently leading a team of six designers at Australian Payments Plus, driving design direction and craft across product teams. Grounded in both design and software engineering, with deep expertise in UX design, design systems, end-to-end product design, and enabling richer, more collaborative relationships between design and engineering teams.
Work experience
Australian Payments Plus
Product Design Lead (Open Payments)September 2023 – July 2026Lead a team of six product designers across payments platforms experiences, setting design direction, improving design quality, and strengthening product design craft across the wider Product team and organisation. Partner with product managers, engineers, researchers and stakeholders to define customer-centered payment experiences, from discovery through delivery. Establish design standards, critique rituals, design system practices, and scalable ways of working across complex fintech products.
Australian Payments Plus
Senior Product DesignerSeptember 2022 – September 2023Delivered product design across consumer-facing and B2B payments products including Beem, Coles Pay, and internal operator portals supporting Australian payment schemes. Worked across end-to-end design from discovery and concept through to high-fidelity UI, collaborating closely with product managers, engineers and researchers in an agile environment.
Pollen
Senior Product DesignerJuly 2019 – September 2022Delivered end-to-end product design across mobile apps, web platforms and hardware interfaces for clients in fintech, transport, legal and healthcare sectors. Led design sprints, facilitated workshops and conducted contextual user interviews to drive ideation and validation. Produced Figma design systems, wireframes, high-fidelity UI and interactive prototypes across iOS, Android and web.
Present Company
Senior Digital DesignerSeptember 2016 – July 2019Worked alongside the Design Lead, Technical Lead in the design and development of digital products for Present Company's well-regarded list of clients, seeing projects through from initial briefings and scoping to discovery and ideation, definition and design through to development, testing and deployment.
Present Company
Digital DesignerSeptember 2014 – September 2016Designed user interfaces and digital experiences for web and mobile projects. Contributed to discovery workshops, wireframing and visual design under direction of the Design Lead. Developed skills in interaction design, prototyping and UI component design.
NSW State Emergency Service
Analyst/ProgrammerNovember 2010 – June 2012As part of a small, 4-person agile development team. I contributed to the development of a state-wide Operational Management System to manage the day-to-day 'requests for assistance' that the NSW SES receives. Main responsibility was implementing new functionality, rewriting a GNAF (Geocoded National Address File) WCF service, code reviewing team members and bug fixing.